Viavo is a voice assistant for drivers. By creating an account or using the app you agree to these terms. Apple’s Licensed Application End User License Agreement also applies to the app as distributed through the App Store; where the two differ, these terms add to it and do not reduce your rights under it.
1. The service
Viavo listens when you tap the microphone button, and by itself right after it asks you something or opens on the CarPlay screen (the Privacy Policy says exactly when), understands your request with a language model and answers out loud, opens routes and music in the apps you chose, calls contacts, creates notes, reminders and calendar events, controls your HomeKit accessories and reads or sends your messages in connected messengers. The assistant can misunderstand you or give a wrong answer: check anything that matters (addresses, times, what a message says) before you rely on it, and never let the app distract you from driving. Viavo is not an emergency service.
2. Your account
You sign in with Apple or Google. You are responsible for what is done from your account. One account is for one person; the credits and the subscription belong to the account and are not transferable. You must be at least 16 years old to use Viavo.
3. Credits
Every request to the assistant is paid for in credits. A request that the assistant answers or carries out costs 1 credit; a request that needed a web search for current facts costs 3 credits. A request that fails before the assistant has said anything (speech not recognised, a technical error) is not charged in full: ten such requests together cost one credit. Short feedback about Viavo itself (“report a bug”, “I wish Viavo could…”) is charged the same way, up to three times a day, and so is a request that is only a courtesy (“thank you”, “bye”, “OK”) and asks for nothing, up to five times a day.
A new account receives 10 credits as a gift. They never expire and are spent before any other credits.
4. Viavo Plus
Viavo Plus is an auto-renewing subscription, monthly or yearly, bought through the App Store. It gives you credits for everyday use, up to the fair-use limit below, for the length of the paid period. Payment is charged to your Apple account when you confirm the purchase; the subscription renews automatically at the price shown in the app at the time of purchase unless you cancel at least 24 hours before the end of the current period. You can manage or cancel it in your Apple account settings (Settings → your name → Subscriptions). Cancelling stops the next renewal; you keep access until the end of the paid period. Prices are shown in the app in your local currency and include applicable taxes where Apple collects them. We may change the price of future periods; Apple will tell you before the change applies, and you can cancel.
Fair-use limit. Viavo Plus covers ordinary personal use while driving. To keep the service affordable for everyone, a subscriber may spend up to 60 credits a week (Monday to Sunday by your local date); the week’s credits do not carry over. Almost no driver reaches this limit; if you do, you can wait for the next week or buy a credit pack. We may raise the limit at any time and will not lower it for a running paid period.
Free trial. Viavo Plus, monthly or yearly, may come with a free trial offered by the App Store, only where the paywall says so (for example, “Try free for 7 days”). There is one free trial per Viavo account and one per Apple ID for the Viavo Plus subscriptions: a trial that was started is not offered again, also not after a cancellation, with another Apple ID on the same account or on a new account with the same Apple ID. The trial gives the same as Viavo Plus. When it ends, the subscription renews automatically at the price the paywall showed for the plan and the first payment is charged to your Apple account, unless you cancel at least 24 hours before the trial ends (Settings → your name → Subscriptions). If you cancel during the trial, the trial and its access end at once, and you pay nothing; turning renewal back on before the trial’s end gives the rest of it back.
5. Credit packs
Subscribers can buy packs of 100, 300 or 1000 credits as one-time purchases through the App Store. Pack credits never expire, are spent only when the week’s credits are used up, stay with your account after the subscription ends and can be spent without an active subscription. They are not refunded by us and are not exchangeable for money. Packs are not offered to accounts with repeated refunds.
6. Refunds
All purchases are made through Apple, and Apple handles refunds under its own rules: request one at reportaproblem.apple.com. When Apple refunds a subscription, Viavo Plus ends at once; when it refunds a credit pack, the pack’s credits are removed from your balance. We cannot issue refunds ourselves.
7. Changes and experiments
We improve Viavo continuously and may add, change or remove features. To learn what works best, we sometimes show different prices, offers or screens to different users (A/B tests). A price you have already paid never changes retroactively, and the price of a subscription you hold changes only with Apple’s notice as described above. Significant changes to these terms are announced in the app and dated at the top of this page; continuing to use Viavo after a change means you accept it.
8. Acceptable use
Do not use Viavo to break the law, to harass anyone, to send unsolicited messages from connected messengers, to probe or overload the service, or to resell access. Requests are limited to ten starts a minute per account; a short audio clip per request. We may suspend an account that abuses the service or the free credits; your paid period is refunded through Apple in that case unless the abuse was deliberate.
9. Third-party apps and content
Viavo opens other apps (navigators, music, podcasts, messengers) and passes them your request; their own terms apply from that moment. Answers to factual questions come from a language model and web search and may be wrong or out of date.
10. Privacy
How your voice, requests and data are handled is described in the Privacy Policy, which is part of these terms.
11. Liability
Viavo is provided as is. To the extent the law allows, we are not liable for indirect losses or for the consequences of a wrong or missed answer, a route, a call or a message sent in error. Our total liability for any claim is limited to what you paid for Viavo in the twelve months before the claim. Nothing here limits rights that consumer law gives you and that cannot be waived.
12. Termination
You can stop using Viavo at any time and delete your account in Settings; unused credits are lost with the account, and the subscription is cancelled in your Apple account settings. We may close an account that breaks these terms.
13. Who we are and how to reach us
Viavo is developed and operated by its developer, a sole proprietor registered in the Republic of Serbia. Serbian law applies to these terms, without taking away the protection of mandatory consumer law where you live. Contact us through the Support page.